1 -How can I make a payment for my order?
We accept payments through the Razorpay payment gateway, offering a variety of secure options for your convenience. You may choose to complete your transaction using a Credit/Debit Card, Paytm, UPI ID, Wallet ID, or Net Banking. Please be advised that cash on delivery is not an available option.
2 – What will the shipping cost be for my order?
Standard shipping fees across India are determined by the weight of the products.
– 10 grams to 500 grams costs 60 Rs.
– 500 grams to 1 Kg costs 70 Rs.
For every additional 500 gms, the shipping cost will be increased by Rs 10
The calculated shipping fees will be displayed during checkout.
3 -Which delivery carriers do you use?
We use Indian Speed Post or India Post Registered Parcel services based on the weight of the shipment.
4 –How do I track the status of my order?
You can track the status of your order on the Track Order page using the Order ID in your order confirmation email and the Email ID used during checkout. When the order is in Competed Status, you will receive an email regarding your Parcel Tracking Number, Delivery Partner name, and a link to track your order on the logistics website.
5 – What is the estimated delivery time?
The estimated delivery time is 3 to 7 working days from the date of order.
indianembroideryshop.com is not liable for any delay in delivery by the postal authorities and only guarantees to hand over the consignment to the postal authorities within 1-3 working days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the shipping address the buyer entered when placing the order.
6 -Can I cancel my order?
Orders can be canceled anytime before they are dispatched without any extra costs. To cancel the order, please email us your order number at indianembroideryshop@gmail.com. We do not accept post-dispatch cancellation of orders.
7 -What If I have received a Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product?
If your goods are damaged or one of the above conditions, we would be happy to give you the following alternatives:
- Replacement with the right product OR
- Exchange the product for an alternative of your choice of equal value OR
- Refund of the full amount paid by you.
In any of the above cases, contact must be made within 24 hours of receipt of the products by email indianembroideryshop@gmail.com, notifying us of any damage to the product with pics of the product received.
Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Return all original tags and accessories. Branded packaging should be returned in its original condition.
In case of incomplete product/items missing in the package, the missing parts will be sent after verification from our end.
8 – Where to return the product?
Please make sure that the following address is clearly printed/written on your return parcel with the IndianEmbroideryShop order number. We do not provide Pickup service, so the order must be shipped via self-shipment. The sender has to bear the return shipping cost.
Please send the product to the following address with the original invoice-
Address
Naveen Enterprises
191/5a Thiruneermalai Road,
Nagalkeni, Chromepet
Chennai-600044
9 -How will I receive the refund? How long will it take to get the refund?
All refunds will be made to the original mode of payment. Typically, the refunds are initiated within 2 days after product inspection, and it can take up to 5-7 working days to reflect in your account, depending on your bank.