FAQ’s

1 – How can I make payment for the order?

We accept payment through the Razorpay payment gateway, where you make payment by Credit/Debit Card, Paytm, UPI ID, Wallet ID & Net banking. No cash on delivery Option.

2 – How much will the shipping cost me?
Standard Shipping fees all over India are based on the weight of products.
10gms – 250 gms- 45 rs
250gm- 500 gms- 55 rs
500 gm- 1 Kg- 65 rs
calculated shipping fees will be shown during checkout.

3 -What delivery carriers do you use?

We use logistics services of Delhivery, Xpressbees, Shadowfax, FedEx, and Indian post parcel. We will notify you of the name of the partner delivering your order, in advance.

4 –How do I track the status of my order?

You can track the status of your order on the Track Order page using Order Id in your order confirmation email and the email id used during checkout. When Order is in Competed Status, you will receive an email regarding your Parcel Tracking Number, Delivery Partner name, and link to track your order on the logistics website.

5 – What is the estimated delivery time?

The estimated delivery time is 3 to 7 working days from the date of order.
indianembroideryshop.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 1-3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the shipping address of the buyer entered when they place an order.

6 -Can I Cancel my order?

Orders can be canceled anytime before they are dispatched without any extra costs. To cancel the order, please mail us your order number at [email protected]. We do not accept post-dispatch cancellation of orders.

7 -What If I have received a Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product?

If your goods are damaged or one of any above conditions, we would be happy to give you the following alternatives:

  • Replacement with the right product OR
  • Exchange the product for an alternative of your choice of equal value OR
  • Refund of the full amount paid by you.

In any of the above cases, contact must be made within 24 hours of receipt of the products by email [email protected] notifying us of any damage to the product with pics of the product received.
Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Return all original tags and accessories. Branded packaging should be returned in its original condition.

In case of incomplete product/items missing in the package, the missing parts will be sent after verification from our end.

8 – where to return the product?

Please make sure that the following address is clearly printed/written on your returns parcel with the indianembroideryshop order number. We Do not provide Pickup service, hence the order needs to be self-shipped. The sender has to bear the return shipping cost.
Please send the product to the following address with the original invoice-
Address
Naveen Enterprises
191/5a Thiruneermalai Road,
Nagalkeni, Chromepet
Chennai-600044

9 -How I will receive the refund? How long will it take to get the refunds?

All refunds will be made to the original mode of payment. Typically the refunds are initiated within 2 days after product inspection and it can take up to 5-7 working days to reflect in your account depending on your bank.

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